- by e-mail: firstname.lastname@example.org
- by sending a written complaint to the address: Mineral Guard Europe Sp. z o.o. , ul. Jana Kazimierza 279 lok. 3, 05-126 Stanisławów Pierwszy
We make every effort to ensure that our offer includes products of the highest quality, free of any defects. We are responsible for any defects according to the rules set out in the provisions of the Civil Code (in particular in Article 556 and Article 556 (1) – 556 (3) of the Civil Code). If you want to advertise a product, you can do it:
A correctly submitted complaint should contain at least:
If the data or information provided in the complaint need to be supplemented, before considering the complaint, we can ask you to supplement it in the indicated scope.
Complaints are considered within 14 days from the date of its receipt in the correct form.
The response to the complaint is sent to the e-mail address or traditional mail address provided by you.
Make sure that the product is packed securely so that it does not get damaged.
ATTENTION: We would like to inform you that for non-consumer buyers, items sold by us are covered by the entire warranty exclusion, in accordance with the provisions of the Civil Code.